FAQ - Frequently Asked Questions about our Event Ticketing Software

Are you completely new to the market - Who are you and where are you from?

We have been active in the event industry for 22 years and can look back on a successful past as an organizer of club events, festivals or concert tours with over 5000 of our own events. Since 2015, we have diginights.com offered ticketing software on our platform and used it to support over 1200 customers in ticketing. With ditix.io, we present a completely new development and pursue a completely new approach. Software for self-use instead of ticket providers - because due to the increasing digital competence on the part of organizers and buyers, the role of a ticket provider as an intermediary is no longer up to date. ditix.io helps organizers sell tickets directly to their visitors at unbeatable conditions, making their events more profitable. In this way, organizers generate considerable additional income and collect all funds directly into their own payment accounts.

What is the difference between you and other ticketing providers?

Event ticket software for self-use instead of ticket provider - because we think: Due to the increasing digital competence on the part of organizers and buyers, the role of a ticket provider as an intermediary is no longer up to date. We are not a ticketing provider, but provide the organizer with ultra-modern software for ticket brokerage, with which he can sell tickets directly to his audience. The organiser receives the ticket revenues and pre-sale fees directly and without detours to the account of his payment provider.

You are from Germany, why do you have a .io domain and not a .de domain?

The domain extension .io is originally a country-code top-level domain that was assigned to the British Indian Ocean Territory.

The .io domain is particularly popular in the IT sector and among tech start-ups. This is primarily due to the abbreviation I/O, which stands for input/output in computer science. In this way, we can give an indication of the thematic orientation of the project in advance in the communication.

What does the flat rate rate mean?

How long does it take to set up?

Can I get a quote for use?

Costs and fee model

What is the cost per ticket?

What are the transaction fees?

Can fees be passed on to the end customer?

Payment processing and cash flow

Will I really receive the funds directly and directly into my account?

Yes. By connecting your own PayPal and/or Stripe payment account, the funds will be transferred to your accounts directly when you purchase your ticket. So during the sales phase, the purchases are billed directly to you. With the payment service provider, it is collected based on your settings and then paid out to your bank account on a daily, weekly or monthly basis. We only provide the software with which you sell tickets directly to your audience.

How does accounting work - Do I have to record every single transaction in accounting?

No, this is not necessary. The individual ticket sales are handled via Stripe or PayPal. For accounting, incoming payments can be compacted booked . This means that you can record the accumulated payouts that arrive on your Stripe or PayPal account as a collective entry in your accounting. For reconciliation and testing, our monthly financial reporting is available to you, which clearly summarizes all relevant transactions, fees and payouts. This allows you to easily check the collective postings and compare them with the actual incoming payments.

What payment options do you offer?