Terms & Conditions

Last updated on February 21, 2025
1. Introduction
This page, together with our Privacy Policy and Website Terms of Use, informs you about us and the legal terms (the "Terms") under which we provide you with our online software solution for the sale of event tickets and related products and services (the "Service").
Please read these Terms carefully and make sure you understand them before signing up for the Service.
2. Information About Us
ditix.io, ditix.app, ditix.shop and diginights.com as well as their subdomains (âwebsitesâ) are operated by diginights GmbH (âwirâ, âourâ, âunsâ).
We are registered in the District Court of Stuttgart with the commercial register number: HRB 751458. Our registered office is registered at Ferdinand-Braun-Str. 17, 74074 Heilbronn. Our VAT number is DE297941216
You can contact us by e-mail at info@ditix.io.
3. Our contract with you
You agree to these Terms and enter into a binding contract with us when you sign up for a Ditix account by clicking on "Sign In" or similar buttons on our website or by downloading one of our apps. If you do not agree with any part of these Terms of Service, please do not use or access the Service.
We may change these terms from time to time. You should check the Website(www.ditix.io/agb) from time to time to review the then-current terms as they are binding on you. Certain provisions of these Terms may be superseded by expressly identified legal notices or terms: (a) on certain pages of the Site; or (b) be notified to you from time to time.
4. Type of service
Our service is web-based and allows you to register for an account to access our online software to sell and manage event tickets and related physical or digital products and services. You may only register for an account if you are the organizer of the Event or an authorized ticket seller (and have the express written permission of the Event organizers for all events for which you sell tickets) ("Organizer"). If you are using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so.
We only provide you with the technical service and have no relationship with your customers ("ticket buyers"). If you sell tickets or other products and services to ticket purchasers through the Service, the contractual relationship is between you and the ticket purchaser. You are responsible for providing your own terms and conditions of sale to your ticket purchasers and accordingly we will direct to you any ticket purchaser who has any questions about your events or your other products and services.
You agree:
  • handle all communication with your ticket purchasers and not refer them to us for customer support;
  • respond to requests from ticket purchasers within 5 days;
  • accept any liability in relation to the contractual relationship between you and the Ticket Purchaser;
  • to notify your ticket purchasers immediately and update your ditix event page if your event is cancelled or postponed or has a material change from the original information provided when the event was first sold.
  • We reserve the right to suspend or terminate your access to the Service if you fail to comply with these terms and conditions of contract with your ticket purchasers.
When using the Service, you must:
  • comply with applicable laws and obligations relating to your provision of events, products or services to ticket purchasers or receipt of booking fees, transaction fees or charitable donations;
  • provide us with such information and materials as we reasonably need to provide the Services and ensure that such information is accurate in all material aspects;
  • maintain and promptly update all information and materials required by us to provide the Services, to keep them truthful, accurate and complete; and
  • cooperate with us in all matters relating to the Service.
Access to the Service may be suspended temporarily and without notice in the event of system failure, maintenance or repair, or for reasons beyond our control. Your access to the Service may, at our discretion, be suspended or your account terminated at any time, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if it is notified to us by law enforcement authorities, or if you have not paid the Service fee (in which case we would normally notify you of the non-payment prior to suspension or cancellation). We are not liable for any loss or damage that may arise as a result of misuse of our Service.
5. Your Account

Once registered, you can immediately set up your event, create tickets for your event, and, if you have an account set up with a payment processor, sell tickets for your event. You can also set up the sale of related physical or digital products.
You must be 18 years old to set up an account.
You can make changes to your account depending on the features available in your account dashboard. You can close your account at any time: a period of 72 hours is required to close your account. You'll want to make sure you've made a copy of any of your content that you want to keep before closing your account takes effect by using the export feature in your account dashboard. Your content will be deleted after your account is closed. Since the purchase contract and payment takes place directly through you and the buyer, you are responsible for the statutory retention period of the transaction data.
For your convenience, we will keep your account open for 24 months after your last login in case you decide to use our service again. Before we close your account and delete your content in your account entirely, we will attempt to send warning emails to your account's email address so that you have the option to keep your account open or export any data you wish to keep.
You may close your account at any time by sending an email from the account holder's email address to our customer support team at close@ditix.io.
We do not refund fees that have already been paid for the service.
Account Security
You are responsible for maintaining the confidentiality of your account and are fully responsible for all activities that result from accessing your account using your login credentials. If we have given you (or if you have chosen to do so) a password or API key that allows you to access your account, certain parts of our website or apps, or if you have invited team members to access your account, parts of our website or apps, you are responsible for keeping that password or API key confidential. You should not share a password or API key with anyone. You agree to notify us immediately by sending an email to privacy@ditix.io of any unauthorized use of your password, API key or account, or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.
The transmission of information over the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and best possible security features to try to prevent unauthorised access.
6. Payment Processor
Our service allows you to take payments for your events and products and services from ticket buyers online by using payment processors with whom we have partnered: Stripe Payments Europe, Ltd and PayPal Pte. Ltd (âPayment Processorâ).
Your use of the Payment Service requires that you create an account with the Payment Processor that you wish to use, which is subject to the Payment Processor's own terms and conditions and privacy policy. You have a direct relationship with the payment processor and must read and accept its terms and conditions before accepting payments from ticket purchasers through the payment services offered through our service.
When performing certain functions, the payment processor acts as a data processor for both you and us, but in other respects it acts as a controller. The payment processor's activities carried out as a controller are carried out in accordance with the payment processor's own privacy policy. By using our Payment Service, you acknowledge and agree that we may share personal information and/or information about your transactions made through our Service with the Payment Processor.
If we are notified by the payment processor that your use of our payment service violates its terms or appears to be fraudulent or contrary to any agreement between you and them, you and us or you and a ticket purchaser, violates money laundering regulations or is part of any other harmful activity, we may take action including, but not limited to, the actions necessary to remedy your breach, your ability to use our payment service, and/or suspend or terminate your account. The Payment Processor reserves the right to refuse the use of its Payment Services for any reason and at any time.
See Stripe's Terms of Service and Privacy Policy at Stripe Service Agreement and Stripe Global Privacy Policy.
See PayPal's Terms and Conditions and Privacy Policy under Legal Agreements for PayPal Services.
We are not responsible and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of any kind arising out of the service provided to you by the Payment Processor, including the acts and omissions of the Payment Processor.
7. Our Fees
The fees for the use of our service are listed on our website and are calculated on a usage-based basis. A paid use or activity is the sale of a ticket, the reservation of a seat, the sale of a related product or service, or any other paid activity that we make available through the Service (an "Activity"). We may also offer ancillary services which are charged as stated on our website or as agreed with you. The following tariffs are available:
1 . Prepaid - Tariff
With the prepaid tariff, you top up your ditix account with ticket credits by purchasing them in advance via the ditix ticket software. These ticket credits can be used for all events in your account.
The price per ticket credit purchased is based on the purchase quantity per purchase. The minimum purchase per ticket credit purchase is 100 ticket credits. Unused ticket credits will remain in your ditix account for a long time.
Top up ticket credits for a maximum of 0.29 euros (from 100 ticket credits) (volume discounts for higher top-up numbers)
Settlement of the costs incurred: In advance when booking the ticket credits
2. Flat rate tariff
In the unique flat rate rate, you can sell an unlimited number of tickets for all your events.
Usage fee: 990 Euro (net) / month Duration: 12 months Unlimited ticket volume
Billing of monthly costs: 1 x per month by credit card or direct debit
3. Pay-as-you-go tariff as fallback
The pay-as-you-go fare is automatically used as a fare when your prepaid tickets are used up.
0.69 Euro system fees (net) per ticket
Billing of the costs incurred: Once a month by direct debit or credit card
How our fees are calculated
Invoicing and billing is automated by our payment service provider
Our fees are non-refundable, even if an event is cancelled.
Without prejudice to any other rights or remedies we may have, if you fail to pay us on or before the due date (including if a card payment fails), we may:
charge interest at the rate of 8% from the due date until payment, and you shall pay the interest promptly on demand; or
suspend the provision of the Service until payment has been made in full;
8. Use of our website
Your use of our website is subject to our Website Terms of Use.
Please take the time to read them as they contain important terms and conditions that apply to you.
9. How we use your personal data
We will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it contains some important provisions that apply to you.
10. Use of personal data of ticket purchasers and event participants
The protection of personal data is very important to us.
All personal data provided by your ticket purchasers that we process as part of the Service ("Customer Data") is subject to the provisions of this Section 10.
Data Protection Law means: (i) any data protection laws in force from time to time in the UK and the EU, including the Data Protection Act 2018 and the UK GDPR, the General Data Protection Regulation ((EU) 2016/679) and any other applicable laws or regulations relating to data protection; and (ii) any privacy and data protection laws applicable to any party to the processing of personal data pursuant to the provision of the Service.
You and we agree to comply with all applicable data protection laws and that you are the controller and we are a processor of personal data in Customer Data.
You hereby agree that:
  • You are solely responsible for establishing and maintaining the lawful basis for our processing of customer data in accordance with these Terms, including, where applicable, obtaining all necessary consents from customers and event attendees; and
  • If you export your Customer Data during your use of the Service (e.g., exporting a list as a spreadsheet, downloading data to the check-in app, or syncing a MailChimp account), you are responsible for ensuring that you use such Customer Data in accordance with data protection laws and the terms and conditions applicable between you and ticket purchasers and/or event attendees.
For a description of our processing of customer data, please see Appendix 1 to these Terms.
With respect to our handling of customer data, we agree that we:
  • Process Customer Data only to provide the Service to you in accordance with the functionality of the Service, these Terms, and lawful instructions that you provide to us from time to time in a reasonable manner, or as otherwise required by law, and will not resell or use Customer Data in any way;
  • notify you if, in our opinion, any instruction from you violates any data protection law (provided, always, that you acknowledge that you are solely responsible for obtaining independent legal advice in relation to the legitimacy of your instructions, and that any failure or delay on our part to recognize such an instruction, which violates the Data Protection Act will not cause us to breach our Terms and will not relieve you of your liability under these Terms);
  • ensure that our staff involved in the handling of customer data are aware of the confidentiality of customer data and are subject to binding confidentiality obligations;
  • ensure that we have put in place appropriate technical and organizational measures to protect against unauthorized or unlawful processing of customer data and against accidental loss or destruction or damage to customer data that are proportionate to the harm that may result from the unauthorized or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, taking into account the state of the technological development and the costs of implementing any measures (these measures may include, where appropriate, the pseudonymization and encryption of personal data, the assurance of confidentiality, integrity, availability and resilience of our systems and services, ensuring the timely restoration of availability and access to personal data after an incident, and regular review and evaluation of the effectiveness of the technical and organizational measures we have taken)
  • assist you in ensuring compliance with your obligations under the Data Protection Act in relation to security, breach notifications, impact assessments and consultations with regulators or regulators;
  • to inform you immediately if Customer Data is lost or destroyed or becomes damaged, damaged or unusable, or otherwise subject to unauthorized or unlawful processing, including unauthorized or unlawful access or disclosure;
  • to the extent permitted by law, promptly notify if a data subject receives a request to access, correct, amend, transfer, or delete that person's Customer Data (including consumer requests relating to knowledge, access, deletion, or opt-out pursuant to the CCPA) and provide you with all reasonable assistance with respect to such request, at your expense;
  • Upon termination of the Service, we will return or (at your direction) destroy Customer Data in our possession or control, unless applicable laws require continued retention of such Customer Data. Such deletion may take up to 7 days for us to take action, and once deleted from our live systems, it may take up to a further 30 days for the data to be deleted from our backups; and
  • Provide you with all information reasonably necessary to demonstrate compliance with this Section 10 and contribute, at your expense and no more than once in any 12-month period, to audits conducted by you or another professional independent auditor engaged by you.
You acknowledge and agree that we, as a data processor, may appoint service providers as sub-processors to process Customer Data in connection with the provision of the Service. In this case, we will ensure that our contracts with our Sub-Processors comply with the obligations of Sub-Processors that correspond to the obligations to which we are subject under this Section 10 and for which we are responsible for the acts and omissions of our Sub-Processors. In certain circumstances, our service providers may process customer data outside the EEA, including in the United States. When we engage a processor who transfers customer data outside the EEA, we ensure that appropriate safeguards such as an adequacy decision, binding corporate rules or standard contractual clauses are in place in relation to the transfer. You consent to the transfer of customer data outside the EEA by our service providers.
A list of sub-processors can be found in our DPA. We will inform you in advance by updating the website about the appointment of a new Sub-Processor.
When transactional emails (e.g., order confirmation emails) are sent to your ticket purchasers and event attendees, your account email address will default as a "reply address" in the email to make it convenient for your ticket purchasers and event attendees to respond directly to you if they have any questions.
11. Organizer's Content and Acceptable Content Standard
As between you and us, you own all rights and are responsible for ensuring the legality, reliability, integrity, accuracy and quality of all content (including text, images, information about your event and related products and services, event reports, commentary) that you upload to our website (âYour Contentâ¤). By uploading your Content, you grant us an unconditional, non-exclusive, transferable, royalty-free, worldwide license to use your Content in any manner necessary to provide the Service.
You have options in your account dashboard to manage whether your events are published on search engines or kept private. If an event is not private, you grant us an unconditional, non-exclusive, royalty-free, worldwide license to continue using your content to promote our service.
You must comply with the following acceptable content standards when submitting your content to our site:
  • You must ensure that your content is accurate and complies with the applicable laws in each country from which it is posted
  • You must not use our website to collect content from ticket purchasers or event attendees that you do not need, such as ticket purchaser card details (this should only be collected by the payment processor), ticket purchaser government or social security numbers, ticket purchaser passport holders or other excessive or unnecessary personal data, including, but not limited to, special category data; the information that reveals racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health, sex life, sexual orientation, biometric or genetic data. This provision does not prevent you from collecting special category data to the extent necessary for your event, e.g. to allocate seats for people with disabilities.
Your content must not:
  • be unlawful, harmful, threatening, defamatory, obscene, deceitful, deceptive, infringing, harassing, morally repugnant, or racially or ethnically offensive;
  • facilitate illegal activities;
  • depict sexually explicit images;
  • promote violence;
  • be discriminatory on the basis of race, sex, religion, nationality, disability, sexual orientation or age;
  • infringes any copyright, database right, trademark, or other intellectual property right of any other person; or
  • disguise your identity or deceive people.
We may remove your content from our website and service if, in our sole opinion, it violates our acceptable content standards. We reserve the right to suspend or terminate your access to the Service if you materially violate our acceptable content standards, to require you to reimburse any costs we incur as a result of your violation, and to disclose information to law enforcement authorities if necessary or if we believe it is reasonably necessary.
12. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the Service, the Website and the material published on it (other than Your Content) and any necessary software used in connection with the Service ("Software"). These works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly authorized by us, you agree not to modify, rent, lease, loan, sell, distribute, or create derivative works of the Service, Site, or Software, in whole or in part.

You acknowledge that we collect data about your use of our website and service for performance and service analysis. You grant us a worldwide, royalty-free, non-exclusive, perpetual license to use non-personally identifiable information from such data for the purposes of our business.
13. Disclaimer
Although we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and will not be liable if for any reason the Service is unavailable at any time or for any period.
Access to the Service may be suspended temporarily and without notice in the event of system failure, maintenance or repair, or for reasons beyond our control.
We do not warrant the accuracy or completeness of the material on the website. We may make changes to the material on the Site or to the functionality of the Service at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.
We will provide the Service with reasonable care and skill. The service and material on the website are provided â "as is" and, except for the warranties contained in these Terms, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including, but not limited to, the conditions of satisfactory quality and fitness for a particular purpose).
14. Liability
We are not a party to any transaction, other relationship or dispute between you and ticket purchasers or you and event attendees. In addition, we do not pre-screen ticket purchasers and are not responsible for fraudulent transactions by ticket purchasers. We exclude any liability arising from any action we may take in response to violations of our acceptable content standards and these Terms. You agree to indemnify us and our officers, directors and partners against any and all costs, claims or demands, including attorneys' fees incurred in relation to disputes with one or more of your ticket purchasers and/or your relationship with ticket purchasers and event attendees.
made by third parties due to or arising out of your Content and your use of the Service. You are solely responsible for your actions when using the Service.
Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other matter in respect of which it would be unlawful for us to exclude or limit liability. Subject to the following:
We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of income, or any indirect or consequential damages arising out of or in connection with the provision of our services
Our total liability to you for all other losses arising out of or in connection with the provision of our services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to 100 euros.
Nothing in these Terms seeks to limit or exclude the statutory rights of consumers
15. Applicable law and jurisdiction
These Terms shall be governed by and construed in accordance with German law. Disputes in connection with these terms and conditions and/or the contractual relationship and existence shall be the court in Heilbronn.
Annex 1
Subject of the processing
Processing customer data to the extent necessary to provide the service to you.
Duration of processing
The period during which you continue to use the Service, and the longer of such additional periods, is as follows: (i) as set forth in the terms of these Data Retention Terms; and (ii) is necessary to comply with the law.
Type and purpose of processing
The type of data processing is the provision of a cloud-based service that allows event organisers to manage the sale of tickets and related products and services for their events. The purpose of the processing is to provide the Service to the Organiser.
Types of personal data
The personal data processed pursuant to these Terms depends on the personal data that event organisers collect from ticket purchasers and event participants. Organizers must ensure that they comply with our acceptable content standards when collecting personal information. Personal information is likely to include: name, residential address, email address, phone number, limited details about card payments, and transaction details. They may also contain certain special category data if the collection of such data is necessary in connection with an event.
Categories of data subjects
Personal information about your customers and event attendees.